Ordering & Shipping
Fall Shipping Update
We are now accepting orders for Fall! Fall orders will begin shipping in September according to your USDA Plant Zone. See below for more information, and as always feel free to give us a call with any questions!
Ordering & Shipping Information
At Chestnut Hill Outdoors, we’ve been shipping mail order trees for over 30 years. We’re experts at delivering healthy trees to your doorstep. Our trees are container grown in root-enhancing pots, ensuring healthy root systems and superior success upon planting. You can purchase our trees three different ways:
Online orders are shipped via UPS Ground during Spring and Fall. Trees delivered right to your doorstep. Start your order here.
You can find our trees in select retailers across the nation during Spring and Fall . Visit the Store Locator to find a store near you.
Larger sizes and bulk ordering is available out of our Alachua, FL location. Call to arrange an order, our Price List is available here.
We ship our trees via UPS Ground during Spring and Fall, at the optimal time for planting in your region.
We accept orders year-round. During our Spring and Fall shipping seasons, we watch climate and weather patterns to ensure you receive your trees at the right time for planting in your region. Your trees will arrive when conditions are optimal for success, and we’ll watch out for any dangerous weather or late winter storms. You can expect each USDA Plant Zone to ship around the same time each year. See the estimated delivery dates for your USDA Plant Zone below:
In Spring we ship bare-root, dormant trees. All plants are dipped in a moisture-retention root gel before shipping and wrapped in plastic. This way you get the very best root systems, properly cared for, and have the best success with your planting.
Plant Zones 8-9: Late January-February
Plant Zones 7-8: February-March
Plant Zones 5-6: March-April
In Fall, our trees are not yet dormant. As such, we ship the plants in containers. All trees are dipped in a moisture-retention root gel before shipping and wrapped in plastic.
Plant Zones 6: September
Plant Zones 7-8: October – November
Plant Zones 8-9: November – early December
We ship on Monday and Tuesday, so that trees arrive to you near the weekend. Orders received over the weekend, Monday, or Tuesday, typically are unable to be processed and shipped out for that weeks shipping schedule. We will notify you with a tracking number via email the week your trees ship. If you need your order to arrive at a specific date, please call our office and we will be happy to arrange!
– $0.00 to $100.00: $22.50
– $100.00+: 22.5%
Due to the time frame to capture payment, your credit card will be charged at the time of purchase. This ensures that we fill all orders on a first come-first served basis. All payment must be made in full before shipping. If you need to cancel your order, we will refund your card.
Quantity Discounts and Bulk Ordering
For quantity discounts and bulk ordering, please call our office. We offer wholesale pricing for practicing nurseries, landscapers, and orchardists.
We guarantee our plants to be true-to-type and in good health when they leave the nursery. Our guarantee DOES NOT INCLUDE unconditional replacement. You must notify us within 24 hours of receipt if there is a problem with any plants in your order, such as incorrect counts or damage to the plants. If you experience a problem with a plant later in the growing season, let us know as soon as possible. We will be fair and will do our best to keep you satisfied
Plants are living organisms and require care. The customer is responsible for the growth and survival once the tree is planted. We have extensive Planting Guides in our Learning Center!
We collect sales tax on all sales shipped to Florida or picked up at the farm. Deliveries to out of state customers are exempt.
We will accept returns on the condition that your trees were damaged during shipping. Upon delivery, check the outside of your package. If the box shows signs of damage, open and inspect the trees. If the trees do not show signs of damage, then the tree is still healthy and in good condition to plant. If the trees show signs of damage, such as broken stems, call us immediately and we will assist in troubleshooting and replacements. Do not throw away packaging, we will instruct the shipper to pick up the damaged box and plants.